8 Questions Frequently Asked by Customers About Our Rice Mill
1. The quality of the rice mill plant
Our company has been producing this machine since 2012 years, We have been exporting it all over the world, but our main market at Africa. We have many customers in Africa. So about the quality, please don’t worry.
We can produce a high-standard quality machine. For some spare parts, Other companies use plastic material, it’s easily broken, But our machine uses iron as material so that it can be used for a long time. Of course, our company's machine is heavier than others.
For some interfaces, We use some special material so that it is more sturdy, This is the reason why our machine can use longer time than others. Other suppliers' machines may also be used, But they can’t be used for a long time.
2. The price for ricing mill plant
I know our machine price is not the lowest, Of course, it's not also the highest in the market, In China, How much money will buy how many goods? The quality depends on the price.
If you want a very very cheap price and want a very good quality machine, I think it’s impossible wanting to buy the machine for use a long time. Not only look at it and for the cheapest price. If you use the cheapest price and buy a bad quality machine, I think this is also a waste of money.
3. The lead time for the Rice mill plant
Our Lead time is about 10-15 days after receiving the payment. If you want to use the machine urgently, We can send the stock for you, Because for one type we only have one set in stock. And if this we only need to make the wooden case for you is ok. This will save some time. So please don’t worry.
4. The installation and after-sales service
Regarding the installation, We have an engineer in Nigeria and Ghana. Our engineer can help you install and adjust. If you are from another country, Our engineer can go to your country and help you install it, But if our engineer goes to your country, you need to pay the installation fee of 100 per day and help the worker buy the plane ticket. Or we can send the machine drawing to you, you can find the engineer in your country. This is cheaper and more convenient.
About the after-sale service, within one year, If the machine has any problem without man-made damage, You can take pictures and a video for us. we will help you deal with it. This doesn't include spare parts. As usual, our machine can be used for over 5-8 years, and it does not have any problems. Only need to change the spare parts.
5. About the payment
About the payment, We can accept 30%,50%, and 70% as a deposit, So that we can help you produce the machine first. When we finish producing, we can send the pictures and the machine video to you. Then you can pay the balance, before delivering, you need to pay all the payments. For the payment way, we can accept T/T, Western Union, Paypal, and L/C.You can choose the most convenient way. This depends on you.
6. About the delivery and packing for the rice mill plant
As usual, we deliver the machine to you by sea. So that we can deliver it to your port, Which is convenient for you. When the machine arrived at your port, You picked it up and it was ok.
About the packing, We use plastic material to pack it at first, Then make the wooden case for you and pack it. In the end, We put it in a container. About the color sorter, we vacuum package it, So please don’t worry it’s broken and damp and can’t work usually.
7. For how to use the rice mill machine
Our rice mill machine is automatic, It’s very easy to operate. If you install hasn't any problem. You connect electricity is ok. If you can’t operate it or you use it not very well, you can tell me. I can send some machine manuals to you, or send some operating videos to you. So that you can use it very well.
About the color sorter, if you can’t adjust it very well. We can give you our engineer's number, And he can teach you step by step. Until you can solve all the problems with the machine, all the machines about the operation have video and the instructions. So please don’t worry.
8. If you are worried about can’t receive the rice mill equipment
If you are worried that you make the payment. But you can’t receive the rice mill equipment. About this problem, please don’t worry. Because we have other customer have already received the machine and have already used it in your country.
If you are worried, I can give you their number, you can call them and you can ask machine situation. Another way, we have an agent in your country and an office in Nigeria, if you are near our office, you can go there.
Hongjia Grain Machinery Co., Ltd. was established in 2000. It is a professional manufacturer and exporter of rice mills, rice processing machines, rice processing plants, rice processing plants, paddy parboiling plants, etc. We can provide a unique overall layout design, customized rice mill products, and installation services for the rice mill production line according to the different needs of customers and site conditions. It combines technology, manufacturing, and sales in one.
If You Are Ready to Start a Rice Milling Business, please contact us for the Rice Milling Machine. We Can Provide Professional Design and Comprehensive Guidance According to Your Needs. Get in touch with us now!
Welcome, Contact Us!
Hongjia Grain Machinery Co., Ltd
Email: info@ricemillplants.com
Whatsapp: 0086 13196770111
